Maxwell Satellite
Quality Design...Equipment...Support

Yes ... No ... and Maybe! You are assigned the same satellite for the lifetime of your contract. You are then able to establish a connection to the Internet from any site that has a clear view of the Southeastern sky in the lower 48 states. Southern Canada, Alaska and Mexico may be available.

Disclaimer: Not all satellites in the Hughes inventory cover the entire USA. Please ask before purchasing.

No, but FCC Regulations recommend that people aiming a dish be trained. Our training documentation includes a 60-page illustrated Training Manual with a complete Troubleshooting section, a computer and satellite equipment checklist, and telephone support.

Note: On the www.fcc.com website, search for OET Bulletin 65C, Evaluating Compliance with FCC Guidelines for Human Exposure to Radiofrequency Electromagnetic Fields, see page 23. [This FCC recommendation really applies only to transmitters that are rated over 2.5 watts . . .the HughesNet HN7000S transmitter is rated at 1 watt for consumer accounts and 2 watt for business accounts.]

No! Tens of thousands of RVers have been using their portable systems every day for about the last five years.

If you call HughesNet...their sales staff will tell you that their systems are fixed installations only and are not available for RVs, and this is correct. You cannot purchase a system for your RV from HughesNet directly. This is because HughesNet does not provide pointing or setup support for portable units of any kind, whether you pay $6000 for the automatic roof-mounted antenna or $2000 for a tripod-mounted system.

The company that sells you the portable system is responsible for its support, whether it is GroundControl for a rooftop system or Maxwell Satellite for a PortaSat tripod system. This is an important point, so choose an installer that offers the best support.

Once you are online (or have correctly pointed your dish), HughesNet fully supports any Internet service issue.

We prefer the flexibility of a tripod-based portable system, particularly since we are fulltimers. We never know where we will be parking our 40-foot motorhome tomorrow or next month. A tripod-based system allows us to move the dish anywhere we need to in order to find the satellite. If we had a roof-mounted system in a heavily treed area we would be without Internet service, besides we like to park in the shade during the summer.

It may take you up to an hour and a half the first time and only about 15 minutes after you have done it a few times. Visit our "How it Works" webpage for an illustration of the setup process.

Note: This timing is based on two people working together, one setting up the hardware, the other handling the software process. Add another 15 minutes (or not) to the setup process if one person handles both areas. That said, the Setup Champion at our last Maxwell Satellite Rally broke the record at 11 minutes working alone.

We include with all our systems:
	Our copyrighted Training Manual - containing illustrated step-by-step instructions - is tested to be virtually idiot proof
	First-time setup guide, computer configuration checklist, and an illustrated flow chart for the entire setup process
	Customers Only support section on our website available 24/7
	To make it even easier, our products come equipped with the Outdoor Pointing Interface (OPI) which displays the signal strength at the dish to assist in the fine-tuning phase
	USA Telephone support for portability issues, 8 AM to 8 PM Pacific Time, 7 days a week...Computer configuration help available - $50 per hour

Yes! You can set up a wireless system (using a router) within your rig to connect several computers together. Keep in mind that a wireless connection is not very secure. The use of encryption is highly recommended. Please research this area before deciding which technology to use. The Customers Only section of our website contains several "must read" documents on this subject. Visit How It Works for a graphical illustration.

Yes, you can. That said, the ProPlus HughesNet Internet service level is a better choice if you are planning to use VoIP.

There is a delay, so the conversation is very much like using a CB radio. However, new technology has just been introduced this year that changes the marketplace for VoIP. Lots of information out there, so go find it before you make a choice on VoIP. See our review of VoIP products that our customers are using.

A

No. The DirecTV bracket/LNB for the Internet antenna is no longer available.

The solution we found was to carry the usual 18" TV dish and purchase a small tripod (Radio Shack sells them). DirecTV or Dish Network would then be available with as many LNBs as you need (HDTV also). This arrangement also gives the RVer more flexibility in treed areas.